Overview
All our products are made-to-order and fulfilled by our trusted print partner, Gelato. This means that we do not accept returns or exchanges unless an item arrives damaged, defective, or with a printing error.
If you believe your item is eligible for a return or replacement due to a defect, you must notify us within 30 days of receiving your order.
Please do not return your purchase to the manufacturer.
Eligibility for Replacement or Refund
To be eligible, your request must meet the following conditions:
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The product was received damaged, misprinted, or defective
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A clear photo of the item is provided
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The issue is reported within 30 days of delivery
We do not offer refunds or exchanges for:
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Buyer’s remorse (change of mind)
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Incorrect sizing due to customer error
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Incorrect delivery address provided at checkout
Non-Returnable Items
As all items are custom printed upon order, we do not accept returns for:
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Items without any defect
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Products used, worn, or washed
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Gift cards or downloadable products
Refunds (If Applicable)
Once we receive your claim and evidence (photo, order number), we will review and notify you via email of approval or rejection.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
Late or Missing Refunds
If your refund hasn’t arrived:
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Double-check your bank account.
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Contact your credit card company (processing time may apply).
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Contact your bank for further updates.
If you’ve done all this and still haven’t received your refund, contact us at [your email].
Exchanges
We only replace items if they are defective, damaged, or misprinted. To request an exchange, please contact us at [your email] with your order number and a photo of the issue.
Gifts
If the item was marked as a gift and shipped directly to you, we will send a gift credit once your replacement is confirmed. If not, the refund will be processed to the original purchaser.
Shipping Returns
Please do not ship products back to us or to Gelato unless explicitly instructed. Any unauthorized returns will not be eligible for refund or replacement.
Need Help?
For questions related to refunds or issues with your order, please contact us at:
📩 [your email here]
What To Do Next:
Replace the placeholder:
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[your email here] → with your store’s customer support email